Quiksilver Store Reviews

Zipper on jacket is substandard - broke and jacket is useless

Logged into ‘quiksilver freedom’ account to process a ‘free’ return. Each stage of the process loaded with no issue until the final stage that generates the free returns label, which consistently shows an error message saying ‘oops unable to process refund at this time, try again later’! This is clearly programmed into the website and is a complete scam to force you to pay for returns which will probably never even be processed. I’ll be reselling these items on eBay as there is no way to contact this company. No email address or phone number.

I would like to tell you of the excellent customer service I had recently with Jules and Steph st Boardriders store at Coolangatta. Friendly, competent and helpful.

I ordered a long sleeve tee in the sale. Order was delivered super quick (That's the one star). Unfortunately it was too small, so I returned it at cost. It was received back by them as seen on the postage tracking service. So they have it. Probably sold it on afterwards. I'm still waiting for a refund after 6 weeks!!! Never in the past 10 years has a company failed me like these jokers. Really decent brand but failing badly at keeping customers.

Ordered some shorts for my holiday. They took over 15 days to arrive bu this time I was already away when they where delivered. I sent the item back on 09/08/22 still haven't had any confirmation of when I'll get my money back

I wish I had read the reviews before ordering. Ordered some clothes for my children, they took 13 Days to arrive (14 if you include day of ordering). By the time they arrived (while we were already on holiday) it was 1 day too late, as they were for going on holiday. Once home, returns process appears easy, but 15 days after I returned most of the items I have heard nothing, if I track the return with evri it’s still enroute. Honestly I won’t use them again. Customer service is non existent, took them one week to reply to my initial query regarding delivery. The products are good, but I would source elsewhere if you can.

In this day and age, an absolutely terrible experience, meaning I will not buy this brand ever again. 2 days late for a 10 day delivery!!!, came after we had left for holiday so had to buy another brand at the airport. Then 10 days for customer services to respond. How can they operate?.. AVOID.

Absolutely garbage service by modern standards. No useful contact options, pathetic order tracking ability. I won't ever use them again, would much rather order their products from third parties who aren't useless and unreachable.

Ordered online through paypal well over a week ago. .. no confirmation of order and the only way of contacting is via a generic email.. which i was told would be with 48hrs.
Still nothing absolutely shocking service and no customer care!
Please avoid!

Waited nearly 3 weeks for my order which turned up with incorrect order sizes and missing items. From somewhere abroad.
Did not refund correct amounts and still out of pocket as had to send XL shirt back (when supposed to be small) which cost £5 and vest top missing.
Customer service does not exist so no point in contacting them as they send generic replies back.
Please don’t ever use.
Wish I could give zero here.

Total pap. Sent order to pick up point and not my address on order. Failed to respond to communications. Now purchases are on the way back to wherever this bunch is in Europe. These people clearly don't care. Avoid and use reputable surf companies. Watch out for other surf companies also failing to operate out of Europe after Brexit. PS I have used quiksilver products for surfing for over 20 yrs. Disappointed on the faceless direction the company has chosen in the UK.

I’ve bought a lot of clothes from quiksilver in the past and great products for the price.

If you need to send something back you have a problem though as I’ve found.. two recent returns and no refund. They won’t answer emails as the website referral doesn’t work and gives an error. I even contacted US customer services and they responded in minutes and basically said they can’t help.

Load of rubbish and not sure how to get my money back

Ordered £123 worth of products which never arrived, I emailed and called multiple times to which I got no response and when my mother called her bank to ask for help they told her it's likely a scam as even they can't contact them. Avoid like the black plague and I will be reporting this to the bank for fraud and hopefully the police or proper authorities shut them down. Absolute disaster.

Ordered 3 tops and some flip flops on 18th July for a holiday i am due to go to very very soon and it’s not arrived. No response to messages.

Quiksilver products are great but their online shopping experience is and has always been very slow and poor. Im sure it’s not the same in the US where customers just would not accept this, so maybe it’s just a UK Europe thing. Anyway needs to drastically change for the better because the customer experience is poor

terrible non existent customer service - ordered on the 07th july - order still pending on the 18th july - i can't get hold of anyone via there customer service, i've filled in the online form so many times and just get a auto reply even when trying to cancel the order - my option of the brand is completely destroyed - i'll never buy any of their good ever again - big brand giving nothing back to their customers